FREQUENTLY ASKED QUESTIONS

For all our terms and conditions click here.

FAQs – SHIPPING
FAQs – AVAILABLE FROM SUPPLIER
FAQs – RETURNS
FAQs – DUTIES & IMPORT CHARGES
FAQs – PRODUCTS
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FAQs: Shipping

What company do you use to ship your products with?
We use DPD Standard delivery for all UK orders. Parcels are usually dispatched the same day. Next-day delivery is not guaranteed and may vary depending on the destination and unforeseen delays.

How long does shipping take?
For the UK, it is usually 1-2 working days with DPD Standard Delivery. For Europe, it can take up to 7 working days. For the rest of the world, it can take up to 14 days.

How much does shipping cost?
All UK orders will cost £9.00 for DPD Standard delivery.

My parcel has been delayed. What should I do?
Once your parcel has been dispatched, delivery is handled by DPD and is outside of our control. We are not responsible for delays caused by DPD. Please contact DPD directly for the latest delivery updates.  

What happens if a parcel goes missing or gets damaged during shipping?
We will resend your order free of charge and have DPD investigate the issue further before making a final decision.

Will I get a tracking number with my order?
Yes, a tracking number will be sent to your email once your order has been packed and scanned by DPD. You can also check tracking number into your customer account.

Do you ship worldwide?
We only ship certain products worldwide, other products can be purchased upon request via our email.

How much would shipping be to other countries?
Shipping costs vary depending on the destination, weight and dimensions.

Who do you ship with if my parcel is going worldwide?
We ship with UPS, DHL or FedEx.

Worldwide Sales
Please contact us via email for assistance with purchasing through our website.

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FAQs: “Available from Supplier”

What does “Available from Supplier” mean?
“Available from Supplier” means the product is not generally held on the shelf but is currently available from the supplier and can be ordered on our website.

Does “Available from Supplier” mean the item is in stock?
Not necessarily. It is generally sourced to order, and we do not hold regular stock of these products. It indicates that the supplier can provide the product, but actual stock levels and availability may vary. We cannot guarantee availability until we have checked with the supplier.

Can I order an item marked “Available from Supplier”?
Yes. You can place an enquiry or order through our website. Once your order is received, we will contact our supplier to confirm the item’s availability, lead time and current price.

How do I check availability?
Please contact our office using the contact details provided on our website. We will check availability with our supplier.

Can the supplier’s availability change?
Yes. Supplier stock and lead times can change without notice.

Can I contact the supplier directly?
No. All enquiries, availability checks, orders and delivery queries must be handled through our office.

What happens after I place an inquiry?
We will contact the relevant supplier to confirm availability, pricing and lead time. We will then get back to you, as soon as we get updates.

How long will it take to receive an item marked “Available from Supplier”?
Unfortunately, we cannot always provide a confirmed delivery time in advance. The supplier’s current availability and estimated delivery time may only be confirmed once we contact them after receiving your order.

What if the supplier becomes out of stock?
Supplier availability can change. If an item is out of stock, discontinued or otherwise unavailable, after an order is placed, we will contact you to discuss a suitable alternative or to issue a full refund.

Will you contact me if there is a problem with my order?
Yes. If there is an issue with availability, price, discontinuation or lead time, we will contact you to discuss the situation and, where possible, offer an alternative.

Is the price guaranteed when an item is shown as “Available from Supplier”?
The price shown on our website is based on the information available to us when the product is listed. For some supplier items, the price may change before we order the item for you. If there is a change in price, we will contact you before proceeding.

What’s your product availability like?
All Spyder Performance branded products that are shown as in stock are ready to ship from our warehouse.
Third-party products are generally dispatched within 2–3 working days, while some products are shipped directly from our suppliers and may have a longer lead time of 2–4 weeks.
Please note that third-party product availability and estimated delivery times may vary depending on supplier stock and availability.

Why don’t you hold these products in stock?
These are third-party branded products from a range of different suppliers. Holding every possible product in stock is not practical, so most are sourced from the supplier when required, and even available for dropship straight to your door. This allows us to offer a wider range of products without unnecessarily holding large amounts of stock.

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FAQs: Returns and Refunds

How do I get a refund?
Email or call us, and a member of our team will assist you.

How do I cancel my order?
Email or call us, and a member of our team will assist you.

Can I return my order if it’s been fitted?
No, we cannot accept returns on fitted products as we are unable to resell them.

I ordered more than 14 days ago; will I still get a full refund?
If the products have not been used, we can offer a 75% refund on your order.

My part has failed, what should I do?
If a part fails within 2 years (or 3 years for most suspension arm products), you can return it, and we will send a replacement.

I want to cancel my order before it’s dispatched. What should I do?
Please email us, and we will cancel and process a refund for your order.

I was sent the wrong product. How will you fix this?
Please email or call us to report the issue, and we will send out the correct item at no extra charge.

What is your refund policy?
We offer a full refund within the first 14 days, provided the product has not been fitted or used. If the product is returned after 14 days, a 25% restocking fee will be applied.

When will I receive my tracking number?
You will receive a tracking number via email once your order has been packed and the shipping label printed. DPD will also send you a text message with tracking details.

My package arrived damaged. What should I do?
Please take a photo of the damaged product and email it to us. We will investigate and either send you a replacement or offer a refund.

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FAQs: Tariffs, Duties & Import Charges

We want your order to reach you smoothly and without surprises. One area that can sometimes cause confusion is tariffs, duties, and import charges. Here’s everything you need to know before placing your order.

Who pays tariffs, duties and import fees?
These charges are set by your country’s customs authorities and are always  a customer’s responsibility. They are not included in our product price or shipping fees.

Why do these charges exist?
Every country has its own rules for bringing in goods from abroad. Customs offices may apply taxes, duties, or other fees based on the item’s value, type, or where it was made.

Can you remove or lower these charges for me?
We wish we could help, but we have no control over these fees. They’re decided by your government, and only your local customs office can confirm or change them.

Can you mark my package as a gift or change its value?
No, we must declare shipments honestly and accurately, including the correct product description, value, and country of origin. Doing otherwise is illegal and could cause serious problems for both you and us.

How can I find out what I might owe?
The best approach is to contact your country’s customs or import office before ordering. They can give you the most accurate, up to date information.

What if I choose not to pay the duties?
If duties aren’t paid, your package may be returned to us or, in rare cases, destroyed by customs. If it’s returned, we can refund your order minus shipping costs and any fees charged to us.
We promise to pack and ship your order with care, but import charges are always in the hands of your local customs. A quick check before ordering can help avoid delays or surprises — and make sure your new purchase gets to you without a hitch.

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FAQs: Products

Are your Heater Switches high quality?
They are an excellent fit and better quality than OEM.

Is the cold air hose with the delete resonator a direct replacement or do I need to buy the throttle body kit?
Throttle body is only required if you buy the upgraded Plenum kit.

What bearing is used for the IMS bearing kit?
Our IMS is fitted with a Cylindrical Bearing.

What parts will I need for my service?
We have a full service kit available which also allows you to withdraw any parts you may not require.

A price to supply and fit a 986 Exhaust Bypass set?
Our Bypass set can be supplied and fitted by our sister company La Rose Porsche, just give them a call and get yourself booked in.

Is it possible to buy a pair of 996 Coffin Arms without bushings?
We only sell the Polybush arms as a set but we can fit them into the arm for you at an extra cost (£15 ex VAT). If you call or email us we might be able to sort something out for you.

When will you get the 987 exhaust back in stock?
We are looking to get them in later this year, we currently have no set date yet.

How long do products take to come back in stock if the website says backordered?
It will depend on if we have ordered any more stock of that current item and it can depend on how long shipping can be to us.

I want a suspension refresh for my Porsche, how do I know if I’m buying the correct parts?
Select your model then go to suspension and you will see a tab called suspension refresh. Here you can add or unadd parts you may need or may not need if they do not need changing.

What are the 2 options for wheel bolts on your website?
We have 2 types of wheel bolts on our website, one is for +5mm (spacers) and then we also have OEM size/length wheel bolts which are exactly the same as OEM.

Is the locking wheel bolt set the same as OEM?
Yes they are a direct replacement for standard Porsche wheels, they are also the same quality as OEM.

What are the benefits of fitting the GT2/GT3 Coffin Arms?
The key benefits are adjustable camber and improved handling for road use and track use.

I am not sure if this part will fit my car?
Please contact us and we can help you make sure you’re buying the correct parts.